When making a purchase or reservation, you certify that you are able to accept the terms of these booking conditions as well as the booking conditions of any contract principal for whom we are acting as agent, and that you actually do so on behalf of your party or dependent. Therefore, we kindly ask that you spend some time reading the terms and conditions set forth below and which apply to all transactions and purchases made with us.
Reservations made over the Internet/ Online reservations
The traveller personally makes, chooses, and reserves online bookings through a central reservation system (online booking engine), and it is his or her obligation to choose the most relevant, accurate, and necessary flight timings, schedules, or other information. However, assistance is given when the traveller has chosen an insufficient or brief time period, or when the traveller needs to make modifications to the selected reservation while taking into account whether those changes are allowed under the terms and conditions of the chosen carrier, airline, etc.
When a traveller submits a "Flight Order" or "Inquiry email" after using a search engine or website, a travel agent or consultant will call, email, or otherwise get in touch with the inquirer to present available flight and lodging alternatives for booking that are exact matches to the flight order.
An automated response with the schedule information is sent after a reservation has been made online.
Once the payment has been charged, a travel agent or consultant will send you a follow-up email to double-check all the travel and payment details. Tickets are issued as confirmed on the secondary email, and the secondary email must be responded to before the deadline.
Unless otherwise specified during the booking procedure, full payment is often expected at the time of booking.
We reserve the right to adjust the price in the unlikely event that an administrative error causes an incorrect price to be displayed. In these situations, you won't be required to complete your purchase, cancellation fees might not apply, no contract will be applicable, and we'll ask you to email us to confirm the action.
Reservations made over the phone
Reservations made over the phone are handled by advisors who are present and working. The traveller or caller can call and ask about costs, specifics, or schedules, as well as make reservations. When making a reservation over the phone, the caller must record the agent's name and direct phone number for future contact with the appropriate agent.
For telephone reservations, all payment methods are accepted (card, cash, bank transfer, deposit payment, etc.). In order for the agent to generate and complete the caller's reservation in the central reservation system, the caller may provide payment or credit card information over the phone. (Invoices can be requested and are readily available.)
Payment verification & financial security
We are ATOL and IATA authorised company's retail agents. As we serve as an agent for tour companies that are authorised by the Civil Aviation Authority, the air holidays in our brochure are ATOL protected. The CAA will make sure you are not left stranded abroad and will make arrangements to return any money you have paid to us for an advance booking in the rare event of our collapse. Visit the ATOL website at www.atol.org.uk for more details. If scheduled airline flights are reserved, Schedule Airline Failure Insurance (SAFI) will be applied to your bill. Please inquire at the time of booking for complete information regarding the financial protection in place for your reservation.
How are you secure?
For our customers' utmost financial security, we have created a double-checked, foul-proof system. In this system, the traveller is informed of the total cost of purchase / charged amount and asked to confirm the same with her/his bank in order for us to guarantee transparency and accuracy after the reservation is completed over the phone and the confirmatory email with all flight details is sent to the traveller.
A secondary confirmation of the entire transaction amount as it appears on the traveler's or buyer's statement or the transaction's authorisation code may be requested. You can either verify your statement online or by calling the relevant bank to get this information.
The sum must match our records exactly (it cannot be a round number but rather pounds and a few cents). Tickets cannot be given when the payment as mentioned on the traveler's statement does not match the accounts records in our firm (compliancy check failure).
Tickets are issued right away after the traveller or buyer verifies the whole amount in precise figures (pounds and pence) and provided that the payment approved matched 100% with the company records / accounts.
Changes & cancellations policy
No matter how a reservation was made or how a holiday or package was purchased, the following changes and cancellation policies apply to all of these things.
Pre-travel advice
Your vacation destination, travel, immunisation, security, and visa information may have been published by the Foreign and Commonwealth Travel Advice Unit. Prior to booking any trip plans, tickets, lodging vouchers, or other services with us, please check with the relevant department or receive trustworthy information from them.
Extra expenses incurred asresult of scheduled airline failure
In these circumstances, any additional costs must be claimed directly from the "governing body," which is the airline. The agency does not assume responsibility for any additional expenditures, but we promise our assistance and counsel when it comes to submitting claims, following up, or supplying supplier or airline contact information (as available to us). Please also see Changes and Cancellations 6.0, Section 6 (b).
If you have questions about these Terms and Conditions, please send an e-mail to info@apexfly.uk
